Terms & Conditions

This page (together with the documents referred to in it) details the terms of use on which you make use of the site: shop.sonicacts.com. By using the site you agree to be bound by the Terms and Conditions of use relevant at the time of your visit.

Photographs & Video
Copyright in image, video or audio material on the site belongs to various owners and permission to reproduce or use any such image, video or audio material must first be obtained from Sonic Acts.

Customer Options
If you have subscribed to one of our services, you may unsubscribe by following the instructions in the Subscriptions menu under ‘My Account’.

Online Sales
You are able to correct errors in your order up to the point at which you click (“submit”) on your order. Your statutory rights shall remain unaffected by these Terms and Conditions, and except in accordance with these Terms and Conditions all purchases are non-exchangeable, non-refundable and non-transferable. Every care has been taken by us in the preparation of the content of our website, in particular to ensure that prices quoted are accurate at the time of posting the product on the website and that all products are fairly described. However, your order may not be accepted if there are material errors in the description of the goods you have ordered or their prices. All prices and offers are subject to change. All products are subject to availability. We will inform you as soon as reasonably possible in the event that the goods you have ordered are unavailable. In the event that the goods that you have ordered are unavailable a full refund will be offered. The customer is responsible for any associated customs charges.

Cancellation Policy
Before your order has been marked as “Processed” all orders can be cancelled or withdrawn and full refund will be offered. In accordance with EU regulations, the cancellation policy excludes online and digital content, once started downloading or streaming, you agree that you lose your right of withdrawal by starting the performance.

Returns & Refund Policy
If you are returning an item because because of damage, we shall only refund the cost of the returned item, and you will be fully liable for the postage paid when returning the item to us and when purchasing the item. If we are not able to an exchange an item we will provide a refund. Sale items cannot be returned or exchanged. Digital and online items cannot be returned or exchanged. All items being returned in accordance with this clause must be safely and securely packaged to avoid damage in transit. We shall not accept an item for refund or exchange if it has been damaged in transit or otherwise. We strongly recommend when returning items to us you use recorded or special delivery as we are unable to refund items which are lost in the post. All goods shall remain your responsibility until we receive them.